BetRivers Visa Debit Card

The BetRivers Debit Account is a Debit Account that is directly linked to your BetRivers online Wagering Account. It allows you to keep your balance from the online Wagering Account in a secure Debit Account at Cross River Bank. It also allows you to get a BetRivers Debit Card which you can use everywhere Visa® is accepted (Note: the status of your online Wagering Account must be in good standing)

A physical BetRivers Debit Card will be mailed to you which you can use to make purchases, ATM Withdrawals, and/or add to your preferred digital wallet. There is no credit check to open a Debit Account, and your funds will be FDIC-insured up to $250,000. There is no overdraft protection on this account.

How to Enroll

To enroll in the BetRivers Visa Debit Card, navigate to the Wallet tab, click "Withdraw", and click "Register" under BetRivers Debit Card. This will queue up a prompt for registration; make sure your address details are correct, as this is the address the card will be mailed to. The card will arrive within 10-15 business days. 

After enrolling for the card on the Wallet tab, you'll also want to register an account to view your card portal at https://betrivers.viewaccount.com/

FAQS:

How do I manage my Debit Account?

You may manage your account by visiting the cardholder portal. The cardholder portal gives you access to view activity, access statements, and reset your PIN.

Can my BetRivers DEBIT card be sent to a P.O. Box?

No, cards must be sent to your physical residential address that you used when you enrolled for the account.
 

What if I have not received my physical card?

It may take up to 14-business days to receive your card in the mail. If it has been more than 14-business days since you enrolled and you still have not received your physical card, contact Customer Service (833-799-6670).

What are the limits and fees associated with my Debit Account?

To learn more about the limit and fee structures, visit the cardholder portal and view the Deposit Agreement (available under “INFO” in the navigation bar).

How do I check my Debit Account balance?

You can check your balance by visiting the cardholder portal. You may also check your Debit Account balance by calling the number on the back of your Debit Card and using the automated system.

What if I don't know my Username or Password?

Retrieve your username or reset your password by using the "Forgot Username" and/or "Forgot Password" links on the login screen of the cardholder portal (see the link above).

How do I update my profile information? 

To update your profile information (address, phone number, etc.), contact Customer Service (833-799-6670). You may be required to provide documentation to verify your request. 

How do I reset/change my PIN number?

You can reset your PIN by logging into the cardholder portal.

·       Log into the cardholder portal (see link above)

·       Click on the Manage option near the top of the screen

·       Click on Reset PIN

You can also reset your PIN by calling the number on the back of your card and selecting the option for “Reset PIN”.

What do I do if my BetRivers DEBIT Card is lost or stolen?

You can report your Debit Card lost or stolen by visiting the cardholder portal. You may also report lost or stolen Debit Cards by contacting Customer Service (833-799-6670). Once reported, your Debit Card will be canceled and a new Debit Card will be issued to you, pursuant to the Deposit Agreement. Additional information regarding liabilities for lost and stolen Debit Cards is available in the Deposit Agreement.

What if I don't agree with my Debit Account balance? 

Please visit your cardholder portal and review your transaction history to ensure all transactions are correct. If there are any discrepancies, please contact Customer Service.

How do I close my Debit Account?

Please contact the following Customer Service number (833-799-6670) to close your Debit Account. Please note that your online Wagering Account will remain open. If you would like to close your online Wagering Account, please contact BetRivers Customer Service.

What is IntraFi?

When you enroll in IntraFi, your deposits are protected over the FDIC maximum coverage of $250,000, which can be up to the maximum amount of $10,000,000. Through a network of institutions that belong to the IntraFi network, your deposits are divided into amounts under the FDIC maximum and placed in multiple, participating banks in amounts below $250,000. However, even though your funds are divided at other institutions, BetRivers DEBIT remains your point of contact providing one statement and online banking for your full deposit relationship.